You can exchange or get refund back of our jewelry after using it. Refund: 30% of the sale price. Exchange: 50% of the sale price. Note: We do not refund or exchange our jewelry without a receipt.There is a 15% restocking fee after inspection for received items.
We Offer FREE Delivery at the purchase of $ 150.00 and above.
Please note that when you receive your order and you do not like the product you can send back the product straight away and get a refund & exchange. We will do not deduct the amount you have paid and refund or exchange on the total amount.
For custom orders, please call us on the number mentioned on the website. Our customer representative will then guide you.
Yes, we do offer customized orders. It is always a pleasure to tailor products to customers’ liking.
To maintain the quality of Heritage’s silver jewellery, we suggest you avoid exposing it to water, and perfumes. Sweating may also fade the polish of the product.
If you wish to cancel, or change your order, please write to us at with your customer ID. Please make sure you do so within 24 hours of placing the order. We are afraid that any requests later may not be processed as we cannot cancel, or change an order once it has been entered into the manufacturing process. However, we will do our utmost to entertain you.
The ‘error’ message in order status is displayed only when our staff has queries regarding the order. You will be contacted shortly by our agent, via phone call, or email, following which the error message would be no-longer. Likewise, if you have any queries, or wish to make changes to your order, please feel free to write to us at
Once you register and place an order, you will receive a confirmation email that includes your order number, and your customer ID. You can use this ID for any changes required in your personal information submitted during registration or about the order you have placed. Please note that you can only make changes in the order within 24 hours of placing it; any changes after 24 hours will not be accepted.
In case you misplace your order number, please write to with your full name, address, email address, customer ID, and the order-placing date. Alternatively, you can track your orders by providing a specific date range as to when the order was placed.
You can track your order through the confirmation e-mail. Click on ‘track order’ and enter your order number to see the status of your order. You can also find a link in Top Menu of website names “My Account” to track your order. Or Click
In case an item is not in stock, you need not worry as we will have it specifically made for you. The time to craft the ordered item depends on the quantity, and the style. You will be informed about the delivery shortly after the order gets confirmed.
The delivery time depends on the availability of stock, and the quantity ordered. For US and Canada orders, customers must provide up to 2.5 weeks in case of courier, and 3-4 weeks in case of airmail for processing and delivery of orders. In the event of any order that cannot be processed within a specified time, you will be informed.
As soon as you place an order, you will receive a confirmation from us, via phone call or email, within the following 24 hours (your order number will be included).
Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change.
For online orders, you may pay through any of the following modes of payments: – Credit / Debit Cards – Now you can pay through your Credit / Debit Cards using PayPal Payment Getway.
No, there is no limit purchases and you can shop for as much as you want. However, we suggest you contact us at before making online purchases worth over Rs. 100,000/-
Yes, all our products, be those on the store, or online, carry the same prices.
No, all our products are the same, although some styles may not be available online. If you wish to purchase an item seen in one of our stores, but not on the online store, please write to our customer service and we will make it happen for you.
Yes, all our products are made of pure 925 sterling silver.